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We have put together a list of the most common questions our customers ask us. Please click on the question to view the response.


 

What is the best position for my radiator?
Traditionaly the optimum place to fit a radiator is the coldest part of the room, such as beneath a window. However, this limits the length of the curtains. With today’s high insulation standards, you can fit a radiator elsewhere, without compromising on effectively heating the room. Another option may be to fit 2 smaller radiators instead.

Is a designer radiator easy to fit?
If you have fitted a standard radiator in the past, then you should have no problem fitting one from our designer range. All our radiators have brackets and screws included.

Will a designer radiator be compatible with my existing central heating system?
Yes. Designer radiators have common pipe fittings, the same as standard radiators. You can fit a designer radiator in your home, and it will work alongside standard radiators. Alternatively, you could fit designer radiators in your whole house, the choice is completely yours! You also don't need any additional pumps for our designer radiators.

Is VAT included in the price?
Yes. Unlike other radiator suppliers, we include VAT in all of our prices. No nasty shocks! We feel our customers have enough to do already, such as choosing their ultimate radiator from our extensive range!

How much is delivery?
All our radiators have delivery to mainland UK included in the price. There are no nasty shocks- the price you see is the price you pay, it’s that simple! We pride ourselves on our customer service, and this is just another method of achieving our goal.

What if I can get a radiator model cheaper from elsewhere?
Please let us know if you find any of our range cheaper elsewhere. If you do, we will try our best to beat the price. Challenge us!

What is a thermostatic radiator valve?
A thermostatic radiator valve (TRV) is shown in the image to the right. You will find it on the pipework at the top or bottom of your radiator. It gives you greater control over the heat from each individual radiator. Each TRV can be set to a temperature to suit you, so you can have different temperatures in different rooms.

How should I set my thermostatic radiator valves?
It's best to set your TRV to a middle setting and see if the room is warm enough. If the room is too warm, turn the TRV down by 1, if the room is too cold, turn the TRV up by 1. A middle setting corresponds to approximately 20ºC (68F). Do NOT turn the TRV fully ON or fully OFF to make the room you are in warmer or cooler - this will waste fuel. Turn it a little way and let it do the work.

Why does one radiator in my home not have a TRV?
There may be one (or more) radiators in your home, usually the bathroom, which does not have a TRV. This does not mean that one is missing. There sometimes needs to be one radiator always open to allow water to flow into it if all the others are turned off, to avoid damage to the pump or boiler. Sometimes it is not necessary to have a TRV in the room with the main room thermostat. (If you have TRVs on all radiators, you have another type of system which is balanced and, therefore, does not need this function.)

What if my question has not been covered?
If your questions has not already been covered, please contact us by telephone 0121 270 6766, or e-mail info@asaluk.com. Alternatively, please fill in an on-line question form. We will endeavour to answer your question as soon as possible!

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